Assistance as needed during the first 30 days to assists with install and basic configuration issues. This is not training, but assistance as needed when an administrator requires it. This may include helping to setup the first user, configuring LDAP settings, configuring sample event, and configuring ports.
In the event of an emergency, and the server is not operational, support will be provided to get the server application started and running again. This does not cover fixing configuration errors, or debugging external access to the server. If the application is starting and operational, then the assistance ends at that point. This is 24x7 so at any time a cell phone can be reached to handle the situation. Maintenance must be current or this supports ends.
Assistance will be provided as needed for any issues occurring with the CrushFTP server. This included troubleshooting configuration issues, performance issues, upgrade issues, etc. Any issue related to the CrushFTP server is covered under this category. It goes beyond what the level 1 license provides to cover everything else. Maintenance must be current or this supports ends.
As long as the maintenance is current and active, a new license will be given upon request for the current version of CrushFTP. Currently this is CrushFTP v6. If maintenance is current at the time CrushFTP v7 is released, you may ask for a v7 license and it will be provided immediately. Any license provided is perpetual. You may request the license even if you are not yet upgrading to the latest version. All sub version releases are not licensable and existing licenses will continue to work for them.